Refund policy

HOW RETURNS WORK

We take pride in the items that we sell, and we carefully check to ensure any faults or defects are listed in the item description to avoid any disappointment when the item is received.

If you wish to cancel an order or return a part please follow this procedure:

Get in contact with us.

Put the whole item and anything included with it back in a package. Please include a note with your name, address, contact number and a brief explanation of why you are returning the item.

Put the following address clearly visible on the box: Colchester Breakers Ltd, Breakers Unit, King Edward Quay, The Hythe, Colchester, Essex, CO2 8JB

Arrange the return with a courier of your choice. We recommend using a record/tracked service.

CONDITIONS OF RETURN

-The customer is liable for the return postage costs.
-The parts returned must be the same as the part sent out and in the same condition. It cannot be modified, tampered with, damaged or repairs attempted. We will not refund for items that have been damaged due to poor packaging/negligence.
-Refunds will only be made to the original source of payment.

Refunds will be processed within 5 working days of being received by us.

ENGINE WARRANTY TERMS & CONDITIONS

Warranty: 30 days (including weekends and bank holidays) from when the engine is received/collected.

What does it cover?

-The engine is too low on compression to run.
-The engine is seized.

What it doesn’t cover:

-Snapped exhaust studs, bolts or cracked covers.
-Accidental damage as a result of fitting the engine or otherwise.
-Engine issues as a result of use after purchase.
-Gaskets and oils.
-Any faults occurring as a result of fitting the engine.
-Repair costs or fitting costs.
-Return costs if the engine was collected by customer.

Conditions:

-The engine must not be stripped, modified or repaired unless we have explicitly stated to do so.
-Evidence of any issues must first be sent to us by images or videos.
-If a problem is found with the engine, the customer must contact us within the aforementioned 14 day period.